Enjoy FREE STANDARD DELIVERY on all U.S. orders over $350, plus FREE EXCHANGES AND RETURNS

FAQS


HOW MAY WE HELP YOU?

Please find answers below to frequently asked questions. If at anytime you need further assistance, our concierge is standing by to assist you. You may email customerservice@washingtonroberts.com

 

 

SHIPPING AND DELIVERY

All domestic orders are shipped via UPS.

Following credit card authorization and verification, you will receive your order within 6-10 days (Monday through Friday). This time does not include weekends or holidays. You will receive an email confirmation once your order has been shipped. WASHINGTONROBERTS.COM does not ship to APO/FPO or PO boxes. 

We offer Free Ground Shipping on all U.S. orders over $350, (including Hawaii and Alaska). When placing your order, simply select your preferred delivery option on the shipping page before proceeding to purchase.

 

UPS Ground Shipping — $10.00 (Free for U.S. orders over $350)

1-3 Business Days — $14.00

Overnight Delivery — $35.00

 

INTERNATIONAL ORDERS YES, WE SHIP INTERNATIONAL.

 

All international orders are shipped via UPS express saver or DHL at a flat rate of $48.00.

With a tracking number provided to you in your order confirmation email. WASHINGTONROBERTS.COM cannot estimate or remit taxes or duties on international shipments. Refused shipments will not be eligible for refunds on shipping costs.

International flat rate shipping — $48.00

 

Returns and Exchanges - Domestic Orders

In the event that you choose to return or exchange a purchase, we have enclosed a free shipping label to the merchandise’s packing materials for all U.S. order over $350 for your convenience.

For orders below $350 we do not offer free shipping for returns. Ensure you use a reliable delivery courier with tracking service for your returns. Please send your tracking number to customerservice@washingtonroberts.com as confirmation.

Please note all returns should be sent back to us in their original packaging provided and MUST have the original TAGS

Any returns or exchanges must be made within 10 business days from the date delivered and include the original invoice. Merchandise that has been worn, used, or altered in any way may not be returned.

All fur items; fine jewelry, sunglasses, swimsuits, and sale merchandise are final sale and may not be returned.

We recommend shipping returned merchandise via UPS for tracking purposes and that you request adequate insurance to cover the purchase price of the shipment. Washington Roberts will not assume responsibility for reimbursement or compensation in the event that any return package is lost, stolen, or mishandled.

We reserve the right to refuse return of any merchandise that does not meet the above return requirements. All returns will be credited to the original form of payment, unless otherwise specified. Any requested exchange item(s), if available, will be sent to you via UPS at no additional cost. Any new orders are subject to Washington Roberts having available merchandise on-hand. Please allow 10-12 business days for us to receive and process your return or exchange. Please get in touch if you have questions or concerns about your specific item. 


Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.


INTERNATIONAL RETURNS

We do not offer free return shipping for international orders. Ensure you use a reliable delivery courier with tracking service for your returns. Please send your tracking number to customerservice@washingtonroberts.com as confirmation.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

TRACKING AN ORDER

You may check the status of your order by signing into your account by clicking on "MY ACCOUNT" and review your order history. You will receive an email confirmation including your tracking number once your order has shipped. If you have any questions regarding your order please email customer service directly at customerservice@washingtonroberts.com

PAYMENT OPTION

WashingtonRoberts.com accepts the following forms of payment for online purchases: 

  • VISA
  • MASTER CARD
  •  AMERICAN EXPRESS
  •  DISCOVER

The transaction amount will be charged to your credit card only after we have verified your card details received credit authorization, confirmed merchandise availability, and the order is fully prepared for shipment. The transaction amount is deducted automatically from your account once the order is submitted, the card is approved, and the merchandise is ready to be shipped. At this time we do not accept payments through o gift card.

 

SALES TAX

Applicable sales taxes are applied to orders shipped to New York State.

 

SIZING

WASHINGTON ROBERTS SIZE CHART

 

Typographical Error

Our goal is to provide complete, accurate, and up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This website may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing, availability, or other product information. We reserve the right to cancel, refuse, correct any errors, inaccuracies or omissions, including after an order has been submitted and to change or update information at any time without prior notice.

Shopping Site Security

WASHINGTONROBERTS.COM secures the safety of any information provided by you when shopping on washingtonroberts.com. Any personal information provided will be protected on our secure servers. We do not disclose your information to any third parties.

We do not store your credit card information at any time in order to further protect your security.

Added online security to protect your personal information from unauthorized use if provided by using advanced SSL (secure Sockets Layer) encryption.