Refund policy
Returns and Exchanges - Domestic Orders
In the event that you choose to return or exchange a purchase, we do not offer free shipping for returns. All successfully returned items will be credited to the original payment method or, if selected, WASHINGTONROBERTS.COM credit on the account used to originally purchase the items. The original shipping charges will not be refunded. Ensure you use a reliable delivery courier with tracking service for your returns. Please send your tracking number to customerservice@washingtonroberts.com as confirmation.
How to return online
1. If you have a Washington Roberts account, make sure you’re signed in and select ‘Return/Exchange ’ in your Order History. If you do not have an account, please click here to be redirected to our Returns and exchange Portal.
2. Enter your order number and your email address.
3. Follow the instructions provided in the Returns/Exchange Portal.
Please note all returns should be sent back to us in their original packaging provided and MUST have the original TAGS attached.
Any returns or exchanges must be made within 10 business days from the date delivered and include the original invoice. Merchandise that has been worn, used, or altered in any way may not be returned.
Unfortunately, we cannot accept returns on sale items, all customs items, made to order items, swimsuits and gift cards.
We recommend shipping returned merchandise via UPS for tracking purposes and that you request adequate insurance to cover the purchase price of the shipment. Washington Roberts will not assume responsibility for reimbursement or compensation in the event that any return package is lost, stolen, or mishandled.
We reserve the right to refuse return of any merchandise that does not meet the above return requirements. All returns will be credited to the original form of payment, unless otherwise specified. Any requested exchange item(s), if available, will be sent to you via UPS at no additional cost. Any new orders are subject to Washington Roberts having available merchandise on-hand. Please allow 10-12 business days for us to receive and process your return or exchange. Please get in touch if you have questions or concerns about your specific item.
EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
How to exchange online
1. If you have a Washington Roberts account, make sure you’re signed in and select ‘Return/Exchange ’ in your Order History. If you do not have an account, please click here to be redirected to our return and exchange Portal.
2. Enter your order number and your email address.
3. Follow the instructions provided in the Returns/Exchange Portal.
REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
INTERNATIONAL RETURNS
We do not offer free return shipping for international orders. Ensure you use a reliable delivery courier with tracking service for your returns. Please send your tracking number to customerservice@washingtonroberts.com as confirmation.
